Refund Policy

At sonosussale, we want you to be completely satisfied with your purchase of premium wireless speakers and home audio systems. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund policy that allows you to return your product within 60 days of delivery and receive a full refund, no questions asked. Our goal is to make the return and refund process as simple as possible, so you can shop with confidence knowing that you are protected.
To be eligible for a refund, your product must be returned in its original condition, unused, and in its original packaging, with all accessories, manuals, and tags intact. This ensures that the product can be resold and maintains its value. If the product is damaged, used, or missing any parts, we may not be able to process a full refund, but we will work with you to find a fair solution. To initiate a return, simply contact our customer service team at [email protected] with your order number and the reason for your return. Our team will respond promptly with a return authorization and instructions on how to send the product back to us.
Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If the product is in acceptable condition, we will process your refund within 5 to 10 business days. All refunds will be issued in USD, the same currency used for your original purchase, and will be credited back to your original payment method (e.g., credit card, PayPal). Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account—this is beyond our control, but we will provide you with a refund confirmation once the process is initiated.
We offer free global shipping on all orders, and we also cover the cost of return shipping for all eligible returns. You will not be charged any additional fees for returning your product, making the process completely cost-free for you. If you receive a damaged, defective, or incorrect product, please contact us immediately at [email protected], and we will arrange for a free replacement or a full refund, whichever you prefer. We will also cover the cost of returning the damaged or incorrect product to us.
Please note that personalized or custom-made products are not eligible for return or refund, unless they are damaged or defective. Additionally, if you return a product after the 60-day window, we may not be able to process a refund, but we will do our best to assist you with an alternative solution. At sonosussale, we are committed to ensuring your satisfaction, and we will work with you to resolve any issues with your return or refund promptly and fairly.